EEDC Expresses Commitment To Enjoyable Customer Experience...Sets Up 24/7 Call Center

In line with its strategy towards ensuring that its customers' experience quality and timely service delivery, the Enugu Electricity Distribution Company (EEDC) has formally commissioned its 24/7 Call Center.

The facility, which is staffed with qualified and courteous personnel is operational 24 hours a day and 7 days a week; and is designed to attend to calls on diverse enquiries and complaints initiated by customers across the 147 Service Centers within EEDC's 18 District Offices across the South East, and making sure the complaints are escalated to the appropriate team for necessary action.

"We identified this platform as critical towards addressing our customers' needs, enhancing our customer engagement activities, as well as increasing our turnaround time in resolving complaints and fault clearing".

To complement this, EEDC has also set up a Live Chat on its website (www.enugudisco.com) where customers can log on and chat with customer service executives on a real time basis. This service, at the moment is active on week days between the hours of 8am to 5pm.

It will be recalled that recently, as a conscious means of being accessible to its customers, EEDC extended its Customer Service desk to the 147 Service Centers; and to enhance response to faults, increased the number of its technical staff by recruiting over 1800 technicians.

With Customer Service as one of our Core Values, we are not relenting in our effort towards ensuring that our customers are happy with our services; they are the reason why we are in business and we will stop at nothing to make their experience an enjoyable one.

Customers are therefore encouraged to take advantage of the Call Center to lodge their complaints.