From the list below choose one of our FAQs topics to read. If you have any question which is not in this section, please contact us.
Visit your District office as shown on your bill and apply for a pre-paid meter, or fill an application form online on our website. The Pre-paid meters will be made available to you once the process is completed.
Call the hotline phone number of the District shown in your bill. If not satisfied, follow up with a written complaint to the Customer Care Unit (CCU) of your District. To locate the Customer Care Office:
The fixed charge is a part of a customer’s monthly electricity charge. The fixed charge is intended to allow for the recovery of the costs associated with the fixed or permanent investments (metering & accessories, transformers & accessories and ICT infrastructure) for the efficient supply of power.
Before July 2014, energy was randomly allocated to customers without meter thereby giving rise to “crazy” billing. Effective from August 2014, EEDC has implemented the Estimated Billing Methodology as stipulated by NERC. This method ensures that customers of a tariff class without meters are billed with the average consumption of all functional metered customers of the same tariff class, on the same transformer and same feeder. This method is fair, and eliminates “crazy billing” for the unmetered customers.
EEDC is currently planning for mass deployment of energy meters to each and every customer. Once that is done, customers will be billed on metered consumption only.
When there is no supply (light), there will be no consumption and when there is no consumption, there is no energy billed except for the outstanding debts.
You can call the Customer Care Office to lodge your complaints. The Customer Care officer will then invite you to the office for reconciliation. Reconciliation is a process of justifying the customer’s billing on one hand and payment confirmation on the other. Billing justification entails verifying the energy consumption pattern, correct tariff classification, fixed charge component and vat. Payment confirmation also entails validating the amount paid against the billing. The customer is required to come along with his electricity bills.
You can pay your bills at our District cash offices, Banks and Online. For details, click here.
Call our Customer Care contact phone number of your District, kindly notify and lodge your complaints there. However, EEDC is currently working on ensuring that her esteemed customers are provided with quality and quantity supply as much as possible. We are deploying more transformers into the system and maintaining our networks.
No, it is not the responsibility of our customers to provide or repair transformers. Faulty transformers are to be restored by the EEDC, it is also the responsibility of EEDC to provide transformers. However, where customers wish to partner with EEDC they should come up with such partnership proposal for consideration.
Customers no longer pay for meter or processing fees. However customers seeking new connection would be required to purchase the connection accessories of the right quality and quantity. These quantities are given to them by EEDC but on no account should any customer give any EEDC staff money for whatever reasons.
If any EEDC staff demand for any money under whatever guise that staff should be reported to the Network Manager of the District.
EEDC has it’s Headquarters at Enugu, and 18 District Offices covering the South East zone of Nigeria. You may visit any of the locations mentioned.
Please make a formal report in writing and submit to the customer complaint unit at the district as seen your bill or call the hotline of your district to report the issue.
This could mean the monitor unit is faulty. Kindly reach us via our hotlines or visit the nearest district to you.
This could be caused by low voltage. Kindly hold on for full voltage to be restored.
This is caused by a cut or loose communication line to the meter. Kindly reach us via our hotlines or visit the nearest district to you.
This could mean the monitor card is faulty or was not installed properly. Kindly reach us via our hotlines or visit the nearest district to you.
Please call one of our hotlines for assistance.
Kindly visit the district office closest to the premises to fill & process FORM 74. You can also access the form online.
You will have to settle all outstanding bills (if any) and pay reconnection fee at the district office or at the First Bank designated by EEDC. Please ensure you have the correct account number.
Please reach us via our Headquarters hotlines.
Yes you can at any of our designated banks, see list below;
Standard Chartered bank
Stanbic IBTC Plc
Please return to the bank where payment was made and request for an e-payment receipt, this confirms that the payment was credited to EEDC account.
No, meters are not transferable as it is the property of EEDC assigned to that property.
Kindly liaise with your landlord on the settlement of the outstanding debts or visit the district office as seen on your bill for further clarification.
Contact our customer care office and be assured of prompt response.
Meters are free of charge. EEDC install meters at no cost to the customers.
Yes, you can. With our self service portal on our website customers can view their energy usage/consumption.
No 62, Okpara Avenue
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